RETURN POLICY
LEGAL DISCLAIMER
As www.orendahandmadebag.com, we prioritize customer satisfaction, but we limit the return conditions of our products to certain situations. Our return policy has been prepared in accordance with the Turkish Consumer Law.
If our products are in categories that require sensitivity in terms of hygiene and health (e.g. personal care products, food products), there is no right to return. In addition, if the packaging of the products is opened, used or damaged in any other way, the return request will not be accepted.
Our customers should read the descriptions carefully and agree on all information before purchasing their products. As www.orendahandmadebag.com , we are obliged to carry out the return of faulty or defective products under the specified conditions. However, we are not responsible for damages resulting from incorrect or improper use.
For detailed information about the return process and conditions, please visit our return policy page . This text is subject to current legal regulations and as a business www.orendahandmadebag.com we reserve our legal rights.
RETURN POLICY - BASIC ISSUES
Return Policy - Basics
Return Period: Our customers can request a return within 14 days from the date of delivery of the product. Products that are not requested to be returned within the specified period will not be considered as a return.
Product Condition: Products to be returned must be unused, unopened and with their original labels. The product must be returned with its original box or packaging.
Return Request: To make a return, please contact our customer service team and inform them of your return request. After your return request is approved, you will be provided with detailed information about the return process.
Shipping Fees: Shipping fees during the return process will be covered by the customer. For faulty or defective products, the shipping fee will be covered by our company.
Return Process: The returned product will be examined after our company's return approval and if approved, the paid amount will be refunded to your payment method within 14 business days, provided that the product complies with the return conditions.
Exceptions: The following products are excluded from return:
Products that can deteriorate rapidly or have a finite expiration date,
Products that cannot be returned due to hygiene reasons,
Products that are damaged or damaged during use.
Contact: For any questions and requests regarding the return process, please contact our customer service team at uretenellerdunyasi@gmail.com or via our WhatsApp line at 0506 860 10 62.
As a brand that cares about customer satisfaction, we aim to make our return processes as easy and transparent as possible. You can trust us to receive careful and fast service in all your return transactions.